Toyota Guarantees the Quality of Vehicles Delivered to Customers

KatadataOTO – PT Toyota Motor Manufacturing Indonesia (TMMIN) is holding Customer Month 2025. This event aims to strengthen cooperation and increase the trust of both domestic and international distributors in the quality of the products and services provided.

The event is a platform to promote and affirm Toyota Indonesia's commitment to production quality to its distributors. This is because for the company, product quality must be maintained.

“Through this forum, we also hope to receive input to achieve even better results,”  said TMMIN Vice President Director Bob Azam in his official statement (11/06).

Toyota itself is quite strict in its quality control. Therefore, the company applies strict performance standards in every production process, covering Product Quality and Service Quality.

Photo : Courtesy

Meanwhile, in terms of product quality, TMMIN focuses on two main aspects: Product Engineering Quality and Product Manufacturing Quality. Product Engineering Quality is related to the product design's ability to meet consumer needs and expectations, such as fuel efficiency and environmental friendliness.

Meanwhile, Product Manufacturing Quality ensures that every vehicle conforms to the established design and specifications. The goal is to eliminate defects and quality fluctuations in every stage of production.

“TMMIN always prioritizes transparency and never covers up if a problem is found with a product. This principle is the foundation for every employee to be fully responsible for the quality of their work,” said TMMIN President Director Nandi Julyanto.

Recalls Are a Form of Corporate Responsibility

TMMIN claims to adhere to a safety philosophy with the goal of ensuring that every product that reaches the consumer functions perfectly. The effort to maintain this trust is not only carried out during the production process but also continues as long as the product is used by the customer.

Photo : KatadataOTO

Various Quality Assurance programs are carried out as a form of responsibility to customers, including through the Customer Service Campaign or Recall program, to ensure that all vehicle functions work properly.

“A recall is not a negative thing because it is a form of Toyota's responsibility to its users. If a problem is detected and we can rectify the error through a product recall, then it is a wise step to ensure the safety and comfort of the user are maintained,” emphasized Bob Azam.