Arista Group Enhances After-Sales Service Through a Technician Competition

KatadataOTO – When buying a new car, many consumers consider various things. Not just about the quality of the vehicle.

But also the after-sales service they will receive. So they can feel secure when purchasing a four-wheeled vehicle.

Arista Group also tries to listen to this feedback. They strive to continuously improve the quality of after-sales service.

For example, by holding the 'After Sales Olympics 2025', a national competition event. It brings together the best mechanics from the entire Arista dealer network in the country.

Photo : Courtesy

"The After Sales Olympics is not just a competition, but a tangible form of Arista Group's commitment to creating the best after-sales service," said Taufik S. Arief, Director of Arista Group, in an official statement on Tuesday (29/10).

Arief explained that this time, Arista Group mechanics have the opportunity to improve their competence.

So they can provide the best service to consumers. Especially during routine vehicle maintenance.

Moreover, the After Sales Olympics 2025 is designed not just as a competition. But also as a form of appreciation and a competency development program.

Therefore, Arista Group hopes to foster a spirit of learning, innovation, and professionalism among its technicians.

This is because they have an important role, which is to maintain customer satisfaction in both repairs and routine maintenance.

More than 800 Arista mechanics were recorded as participating in the competition. Fajar Yulianto Nugroho from the Hino Arista branch successfully won first place.

He was entitled to take home a cash prize of Rp 10 million as the main prize from Arista Group.

Meanwhile, second place was won by Muhammaf Alfi Nurfallah from the Denza Arista BSD branch. He received a prize of Rp 7.5 million.

Third place was occupied by Debbie Famingke Siahaan, from the Mercedes-Benz Arista Amir Hanzah branch. Arista also gave a prize of Rp 5 million.

In addition to the main winners, Arista Group also gave an appreciation of Rp 2 million to all finalists.

Commitment to the Best Service

Through this event, Arista Group hopes that all participants can use the competition experience as motivation.

Photo : Courtesy

So that they continue to improve their skills, professionalism, and quality of service to customers throughout Indonesia.

Consistency in holding activities like the After Sales Olympics is part of Arista Group's strategy.

So they can ensure that the after-sales service standards at each branch remain excellent, reliable, and in line with the evolving needs of customers in the modern automotive era.