Subaru Inaugurates Seventh Dealership, Targets Consumers in West Jakarta

KatadataOTO – Subaru has officially opened their newest dealer in Kebon Jeruk, West Jakarta. This facility is their seventh outlet in Indonesia and is expected to meet the needs of their ever-growing customer base.

Moreover, Subaru has long been a brand in the premium market segment, making service extremely important.

“This facility is expected to meet the needs of customers in the West Jakarta area who were previously served in Alam Sutera. Therefore, it is hoped that they can reach our services more easily,” said Arie Christopher, Chief Executive Officer, Subaru Indonesia, during the launch.

Plaza Subaru Kebon Jeruk stands on a 4,000 m² plot of land with a building area of 1,500 m². Thanks to this, the outlet can feature at least 7 display cars, 7 working bays with 3 lifts, and an STI Corner for Subaru motorsport enthusiasts.

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In addition, Subaru Indonesia also launched a toll-free call center at 0800-1010-486 to improve customer communication and the 24/7 Subaru Roadside Assistance (SRA) emergency service.

“We are also introducing a new call center supported by artificial intelligence (AI) and emergency services,” he said.

With this, it is hoped that customers can be more confident when driving a Subaru. The call center provides free and comprehensive services such as: 

1. A toll-free number with AI support and experienced Subaru operators
2. Q&A regarding product information, Plaza Subaru services, and sales & aftersales
3. Fast 24/7 response, including holidays, via phone and WhatsApp
4. 24/7 Subaru Roadside Assistance (SRA) emergency services, including:

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• Free towing to an official Plaza Subaru dealer
• Towing coverage in 31 provinces in Indonesia with 260 partners and 700+ towing units
• Battery jump-start service
• Assistance with flat tire replacement
• Emergency fuel delivery
• Free ambulance evacuation service to the nearest hospital